Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customerservice points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customerservice rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customerservice points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
VueChat Customer Service 1.5
VueChat Personal Edition is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3402 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Tree Service 3.0
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information...
Price: USD $14.99;
License: Shareware (Free to Try)
File Size: 1105 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP
Querybot Web Knowledgebase/FAQ 1.3
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customerservice front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...
Price: USD $19.95;
License: Shareware (Free to Try)
File Size: 3000 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
cCrossGrid (Source Code) 2.0
Often you it would be nice to display a many to many relation in a DB Grid.Let's say you have Customers(M) and Articles/Parts(N). In this case you need a third table called Orders which contains for example the number of Parts ordered by a customer.With cCrossGrid it is possible to display the information from this three tables/Queries only by setting up some properties.
Price: USD $25.00;
License: Shareware (Free to Try)
File Size: 0 KB;
Platform: Windows 95, Windows, Windows NT, Windows 98, Windows Me
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customerservice chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
License: Freeware
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
VueChat Express 1.4
VueChat Express is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
PS Bombay 2.1
Organize Magazines and Articles with PS Bombay. Sophisticated, yet easy to use, you will save time, and frustration, when retrieving data from a stack of magazines. With PS Bombay you can catalog data for Magazines, Articles and Authors. If you do research and have to read through a lot of magazines, or if you just read for pleasure and want to know where those interesting articles are located at for later use, this program was developed for you.
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customerservice to your online customers.
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Service Center Operator 2.3 Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
WikiReader 1.2
WikiReader makes loading and reading of WikiPedia articles easier. Just click and open WikiPedia articles from any Windows application! In the WikiReader window, articles from WikiPedia are displayed without menus, logos or other cluttered elements. Articles already viewed are cached, thus reducing loading time and enabling offline reading.
Price: USD $24.95, EUR 19.55;
License: Shareware (Free to Try)
File Size: 1592 KB;
Platform: Windows XP, Windows 2003, Windows 2000
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
License: Shareware (Free to Try)
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
UPI Client 1.1
UPI Client lets you retrieve news articles and information from a United Press International news service provider in minutes.UPI Client supports text, images, sounds and searching by text and priority. Displayed articles can be saved and printed.
Price: USD $0.00;
License: Freeware
File Size: 847 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows 2000
ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based CustomerService and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...
Price: USD $0.00;
License: Freeware
File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP
Service Process executor 2.3 Service Process executor software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
